Mirax Casino Terms & Conditions
These Terms and Conditions govern your access to and use of the Mirax Casino website and related services (collectively, the "Services"). They explain how accounts work, how deposits and withdrawals are processed, and the standards of conduct expected from all players.
Please read these Terms carefully before registering or playing. Online gambling should be approached as entertainment, not as a way to make money, and you should only play with funds you can afford to lose. If you do not agree with these Terms, you must not use the Services.
Acceptance of Terms
By creating an account, accessing, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and any additional rules, policies, and game instructions displayed on the Mirax Casino website from time to time.
Where these Terms refer to "we", "us", or "our", they refer to Mirax Casino as the operator of the Services. Where these Terms refer to "you" or "your", they refer to the individual using the Services.
If any part of these Terms is unclear, you should not proceed until you understand how the Services operate and what is required of you as a player.
Eligibility
To use Mirax Casino, you must be at least 18 years old (or the higher legal age for gambling where you are located). You are responsible for ensuring that your use of the Services is lawful in your circumstances and location.
You must not access the Services if you are prohibited from doing so due to self-exclusion, a third-party exclusion program, or any similar restriction that applies to you.
We may restrict or refuse access to the Services where we reasonably believe a player is not eligible, has provided inaccurate information, or is otherwise not permitted to use the Services.
Account Registration
To play for real money, you must register an account and provide accurate, current, and complete information. You agree to keep your account information up to date, including contact details, address, and payment information.
Accounts are personal. You must not sell, transfer, or assign your account to anyone else, and you must not allow another person to use your account. You are responsible for maintaining the confidentiality of your login details and for all activity carried out under your account.
We may limit players to one account per person, household, device, or shared network where necessary to protect the integrity of the Services. If duplicate accounts are identified, we may close or merge accounts and take appropriate action under these Terms.
Verification
To protect players and maintain a safe gaming environment, Mirax Casino may require you to complete identity and payment verification. Verification may be requested at registration, before a withdrawal is processed, or at any time where additional checks are appropriate.
When verification is requested, you agree to provide information and documents that are accurate and valid. Examples may include proof of identity, proof of address, and proof of ownership of a payment method.
If you do not complete requested checks within a reasonable time, we may restrict account functionality, delay withdrawals, or suspend the account until the process is completed.
Deposits
Deposits must be made using payment methods available on the Mirax Casino website and must be made by you, for your own benefit. You must not use a payment method that you do not own or are not authorised to use.
It is your responsibility to review deposit confirmations, transaction histories, and your available balance. If you believe a deposit has been incorrectly processed, you should stop play and promptly raise the issue through the support channels described in these Terms.
Where deposits are reversed, charged back, or otherwise cancelled by a payment provider, the related funds may be removed from your balance and any associated bets or winnings may be reviewed, voided, or adjusted where permitted by these Terms.
Withdrawals
Withdrawal requests are subject to internal processing, security checks, and any verification requirements. You may be asked to confirm account details or provide supporting documents before a payout is approved.
Mirax Casino generally aims to pay withdrawals to a payment method linked to your account, and may require withdrawals to be made to the same method used for deposits where this is reasonable and consistent with security practices. If a particular method is unavailable, we may offer an alternative process.
You are responsible for ensuring that your withdrawal details are correct. We are not responsible for delays or losses caused by incorrect information provided by you or by issues outside our reasonable control, such as payment network outages.
Bonuses
From time to time, Mirax Casino may offer bonuses, promotions, free spins, cashback, or other rewards. These offers are optional and subject to specific promotional terms. If there is a conflict between these Terms and a promotion's terms, the promotion's terms apply to that promotion.
Bonus offers may include conditions that affect how and when bonus funds and winnings can be withdrawn. These conditions may include, depending on the offer:
- Wagering requirements that must be completed before withdrawals of bonus-related winnings.
- Time limits for accepting, using, or completing promotional requirements.
- Game eligibility rules, including exclusions for certain games or bet types.
- Restrictions on maximum bet size or gameplay patterns while a bonus is active.
- Limits on the amount of bonus funds that can be claimed per person, household, device, or payment method.
We may withhold, adjust, or cancel bonus benefits where we reasonably believe an offer has been used contrary to its terms or in a way that undermines fair play. This includes cases of multiple-account use, collusion, or attempts to exploit promotions.
Acceptable Use
You agree to use the Services for personal entertainment and in a manner consistent with these Terms and any game rules displayed on the Mirax Casino website. You must place bets and participate in games in good faith and must not manipulate outcomes or attempt to interfere with the normal operation of the Services.
You must ensure that the device and internet connection you use are suitable for access to the Services. You are responsible for any software, hardware, or network configuration required on your side.
Where community or chat features are offered, you agree to communicate respectfully and not to post unlawful, misleading, abusive, or offensive content.
Prohibited Activities
To protect the integrity of Mirax Casino and its players, the following activities are prohibited. If we reasonably suspect any of these, we may take action including restricting play, voiding bets, withholding promotional benefits, suspending the account, or closing the account in accordance with these Terms and applicable processes.
- Fraud, deception, or providing false or misleading registration, verification, or payment information.
- Using stolen funds, unauthorised payment methods, or initiating chargebacks to avoid legitimate losses.
- Collusion, chip dumping, coordinated play, or other behaviour intended to gain an unfair advantage.
- Using bots, scripts, automation tools, or any method that removes or reduces the element of human decision-making.
- Exploiting software errors, game bugs, or promotional loopholes, including attempting to profit from known faults.
- Interfering with the Services, including attempts to access restricted areas, reverse engineer systems, or bypass security features.
- Creating multiple accounts to claim bonuses or evade restrictions, limits, or exclusions.
- Money laundering or using the Services to conceal the origin of funds.
Intellectual Property
All content and materials made available through Mirax Casino, including text, graphics, logos, interfaces, and software, are protected by intellectual property rights owned by or licensed to us. You may use the Services for personal, non-commercial purposes only.
You must not copy, reproduce, modify, distribute, publish, transmit, or create derivative works from any part of the Services unless expressly permitted by us in writing. Any unauthorised use may result in account action and legal remedies where applicable.
Limitation of Liability
The Services are provided on an "as available" basis. While we take reasonable steps to provide a secure and functional platform, we do not guarantee uninterrupted access, error-free operation, or that the Services will always meet your expectations.
To the extent permitted by applicable law, Mirax Casino will not be liable for losses or damages arising from:
- Interruptions, delays, or technical failures outside our reasonable control, including payment network issues.
- Your device, internet connection, or inability to access the Services.
- Errors caused by incorrect information you provide, including incorrect payment details.
- Unauthorised access to your account resulting from your failure to protect login credentials.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is not permitted under applicable law.
Account Suspension
We may suspend, restrict, or close your Mirax Casino account where we reasonably consider it necessary to protect you, other players, or the integrity of the Services. This may include situations involving suspected prohibited activity, security concerns, verification failures, or risk management issues.
When an account is suspended, you may be unable to place bets, claim promotions, or withdraw funds until the matter is resolved. Where appropriate, we may request additional information from you to complete a review.
If we close an account, we will handle remaining balances in a manner consistent with these Terms, taking into account verification status, any outstanding chargebacks or reversals, and any adjustments required due to invalid gameplay, bonuses, or technical errors.
Privacy
Mirax Casino processes personal information to provide and protect the Services, including account administration, payments, security checks, and responsible gambling features. We aim to handle personal information responsibly and in line with our published privacy documentation.
You should review the relevant privacy information on the website to understand what data may be collected, how it may be used, and what choices may be available to you.
Responsible Gambling
Mirax Casino supports responsible gambling and encourages players to keep gambling enjoyable and within personal limits. You should monitor your play, take breaks, and set boundaries that work for you.
Responsible gambling tools may be available on the website, such as options to manage deposits, limit gameplay, or request time-outs. If you feel that gambling is no longer fun or is becoming difficult to control, you should consider taking a break and seeking independent support.
Amendments
We may update these Terms from time to time to reflect changes to the Services, business operations, security practices, or for other reasons. Updated Terms will be published on the Mirax Casino website and will apply from the time they are made available.
If a change is material, we may take additional steps to bring it to your attention through the Services. Your continued use of the Services after updated Terms are published constitutes acceptance of the revised Terms.
Contact Information
For questions about these Terms and Conditions or your account, you can contact Mirax Casino support at [email protected].
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