Mirax Casino Privacy Policy
This Privacy Policy explains how Mirax Casino collects, uses, stores, and shares personal information when you visit our website, create an account, or use our online casino services from Australia. It is intended to help you understand what information we handle and the choices you may have.
We aim to process personal information responsibly and in a way that supports a safe, secure, and reliable player experience. Please read this Privacy Policy together with any notices presented at the point of collection, such as registration forms, payment screens, and verification prompts.
Information We Collect
Mirax Casino may collect information from you directly, automatically through your use of the website, and from third parties where appropriate. The categories of information we may collect include:
- Identification and account details - such as your name, date of birth, username, password, and account preferences.
- Contact details - such as your address, phone number, and other contact methods you choose to provide.
- Verification information - such as copies of identity documents or proof of address where required to verify your account or protect against fraud.
- Payment and transaction details - such as deposit and withdrawal records, payment method information, and transaction status (typically handled via secure payment providers).
- Gameplay and activity data - such as games played, betting history, bonuses used, session duration, and responsible gaming settings.
- Communications - such as messages sent to customer support, chat logs, and records of dispute or complaint handling.
- Device and technical data - such as IP address, device identifiers, browser type, operating system, time zone, and log data.
- Usage data - such as pages visited, clicks, referral URLs, and interaction patterns.
Where you provide information about another person (for example, payment account holder data or a joint payment method), you confirm that you are authorised to do so and that the information is accurate.
How We Use Information
Mirax Casino uses personal information to operate the website, deliver services you request, and protect players and the business. We generally use information for the following purposes:
- To create, administer, and secure your account, including login management and customer authentication.
- To process deposits and withdrawals, handle chargebacks or payment reversals, and keep transaction records.
- To provide customer support, respond to enquiries, and manage complaints and disputes.
- To verify your identity and eligibility, including performing checks intended to prevent fraud, account takeover, and other misuse.
- To monitor and improve website performance, fix errors, and maintain service continuity.
- To personalise content and present relevant site features, including language and layout preferences.
- To evaluate the effectiveness of promotions and marketing where permitted by your choices and applicable requirements.
- To maintain internal reporting, audits, and risk management processes.
- To establish, exercise, or defend legal claims, and to comply with lawful requests where required.
We may aggregate or de-identify information so it can no longer reasonably identify you. Aggregated or de-identified information may be used for analytics, service improvement, and reporting.
Cookies and Similar Technologies
Mirax Casino uses cookies and similar technologies to help the website function, remember your preferences, and understand how visitors interact with the site. Cookies are small text files stored on your device when you visit a website.
Depending on your settings, cookies may be used to:
- Keep you signed in during your session and maintain account security.
- Remember preferences such as language and display options.
- Support essential site functions, including fraud prevention and load balancing.
- Measure traffic and usage trends to improve site reliability and user experience.
You can typically manage cookies through your browser settings, including blocking or deleting cookies. Some cookies are necessary for the website to work properly, and disabling them may limit access to key features such as account login or payments.
Data Sharing
Mirax Casino does not sell personal information in the ordinary meaning of selling customer lists. We may share personal information with third parties where needed to operate the service, protect players, and meet obligations. Sharing may include:
- Service providers (processors) - companies that help us run the website and provide services such as hosting, analytics, customer support tools, and security monitoring.
- Payment partners - to process deposits, withdrawals, and related transaction checks.
- Identity and verification providers - to support account verification and help prevent fraud or misuse.
- Fraud and security partners - to detect suspicious activity, prevent unauthorised access, and protect accounts.
- Professional advisers - such as legal, auditing, or compliance advisers where needed for legitimate business purposes.
- Authorities and regulators - where we are required or permitted to disclose information in response to lawful requests, court orders, or to protect rights and safety.
- Corporate transactions - if we undergo a merger, acquisition, restructuring, or asset sale, information may be shared as part of that process subject to appropriate safeguards.
When we share information with service providers, we aim to limit the data to what is reasonably necessary and require them to protect it and use it only for the agreed purpose.
Data Security
Mirax Casino uses a combination of administrative, technical, and physical security measures designed to protect personal information against loss, misuse, and unauthorised access, disclosure, alteration, or destruction.
Security measures may include access controls, monitoring, encryption in transit where appropriate, and procedures for incident response. No method of transmission or storage is completely secure. You also play an important role in protecting your account by choosing a strong password, keeping login details confidential, and notifying us promptly if you suspect unauthorised access.
Data Retention
Mirax Casino retains personal information for as long as necessary to provide services, maintain accurate business records, resolve disputes, enforce agreements, and meet legal or operational requirements.
Retention periods vary depending on the type of information and the purpose for which it was collected. For example, certain transaction records and verification documentation may need to be retained longer than standard account profile data. When information is no longer required, we take reasonable steps to delete it or de-identify it, unless continued retention is required for lawful purposes.
Your Rights
You may have rights in relation to your personal information depending on your location and circumstances. Mirax Casino supports reasonable requests and may ask you to verify your identity before we act on a request to protect your information.
Your rights may include:
- Access - request confirmation of whether we hold personal information about you and obtain a copy.
- Correction - request corrections to inaccurate or incomplete information.
- Deletion - request deletion of certain information, subject to legitimate retention needs.
- Restriction and objection - request that we limit certain processing or object to specific uses where appropriate.
- Portability - request a copy of certain information in a commonly used format, where feasible.
- Withdrawal of consent - where processing relies on consent, you may withdraw it at any time (this will not affect processing already carried out).
If you are unable to access parts of the service without providing specific information, we will explain the impact where practical at the time of collection. Certain requests may be declined or limited if fulfilling them would conflict with security, fraud prevention, legal obligations, or the rights of other individuals.
Third-Party Services
The Mirax Casino website may include third-party services such as payment processing, identity verification, fraud prevention tools, analytics services, and game content delivered by external providers. These third parties may process personal information when providing their services.
Where third-party services operate independently, their privacy practices will be governed by their own policies. We encourage you to review the privacy information presented by those providers where relevant, particularly for payment methods and external websites accessed via links.
International Transfers
Mirax Casino may use service providers or infrastructure located in other countries. This means your personal information may be processed outside Australia.
When information is transferred internationally, we take reasonable steps to ensure it is protected through appropriate contractual and organisational safeguards, and that it is handled in a manner consistent with this Privacy Policy.
Policy Updates
Mirax Casino may update this Privacy Policy from time to time to reflect changes in our services, technologies, or business practices. Updates may also be made to clarify information or to address evolving security and privacy expectations.
When we make changes, we will post the revised policy on the website. Continued use of the services after an update takes effect means you acknowledge the updated policy, to the extent permitted by applicable requirements.
Contact Information
If you have questions about this Privacy Policy, want to exercise a privacy-related request, or need assistance with your Mirax Casino account information, please contact our support team at [email protected].
Last updated: